AI agent incidents: recovery runbooks that work

AI agents fail in production, and what matters is how you respond in the first twenty minutes. This runbook covers severity classification, isolating before investigating, purging contaminated memory, communicating without inventing facts, and turning every incident into a regression test before closing it as done.

April 28, 2026 4 min 245 4.7

Methodologies

Blameless Post-Mortems: How to Actually Improve

Blameless post-mortems are easy to proclaim but hard to execute well. Without genuine blame-free culture, a factual timeline, honest contributor analysis, and action items with a clear owner and deadline, the exercise degenerates into empty ritual that does nothing to prevent the same incidents from recurring.

February 8, 2024 5 min 292 4.5